Walabot Privacy Policy

WALABOT DIY APP PRIVACY POLICY

Last Updated: 29 June 2025

In order to ensure transparency and give you more control over your Personal Data, this privacy policy (“Privacy Policy”) governs how we, Vayyar Imaging Ltd. (together, “Walabot”, “Vayyar”, “we”, “our” or “us”) use, collect, disclose, sell, and store Personal Data we collect or receive from or about you (“you”). When you make use of, or interact with the mobile software application, hardware, and any other mobile software application, that we license of Walabot DIY and its product line (each individually, and collectively, the “App”). We greatly respect your privacy, which is why we make every effort to provide a platform that lives up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to Personal Data. “Personal Data” or “Personal Information” means any information that can be used, alone or together with other data, to uniquely identify any human being.

                           

NOTICE AT COLLECTION

We collect various types of Personal Information, including the following:

a.             Information provided through the App. We collect Personal Information that you voluntarily provide, such as your full name, email address, username and password, as well as any other information that you decide to provide us. We also collect the contact and billing information of our customers. 

b.             Information automatically collected. We automatically collect certain information through tracking technologies and similar identifiers (which may include any device identifiers that are automatically assigned to your device, geo-location information, hardware type, operating system, internet service provider and other information about performed by you on the App).

 

We use the Personal Information for the following purposes:

a.             To provide you with the App. We will use your Personal Information, including, without limitation, for the following purposes: (i) allow you to create an account; (ii) to provide you the App and to process your requests; (iii) communicate with you about your use of the products and services and for support purposes; (iv) fulfill any instruction and/or request made by you in the context of the App; (v) to personalize your experience with our App; (vi) to generally administer and improve our products and services; and (vii) to improve the App quality and performance.

c.             For Administrative Purposes. We use your Personal Information (i) to respond to your questions, comments, and other requests for customer support, or information, including information about potential or future products and services; (ii) to provide you with our products and services; (iii) for internal quality control purposes; (iv) to establish a business relationship; and (v) to generally administer products and services.

d.             To Market Walabot products, our App, and services. We use information to market Walabot, our App, products and services. Such use includes (i) notifying you about offers and services that may be of interest to you; (ii) tailoring content, advertisements, and offers for you, including, targeting and re-targeting practices; (iii) conducting market research; (iv) developing and marketing new products and services, and to measure interest in our App; (v) other purposes disclosed at the time you provide information; and (vi) as you otherwise consent.

e.             Security purposes. Some of the abovementioned information will be used for detecting, taking steps to prevent and prosecuting fraud or other illegal activity; to identify and repair errors; to conduct audits; and for security purposes. Information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims.

f.             De-identified and Aggregated Information Use. In certain cases, we may or will anonymize or de-identify your Personal Information and further use it for internal and external purposes, including, without limitation, to analyze and improve our App, products and services (including through the use of artificial intelligence) and for research purposes. We will use this anonymous or de-identified information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them and/or to develop new product features and improve existing offerings).

 

 

Sharing or sales of data: We collect various types of Personal Information from you, as described above and in Section 1 of the Privacy Policy. California law requires us to tell you if we sale or share Personal Information, as mentioned in this Privacy Policy.

 

For more information, please read the below Privacy Policy.

 

PRIVACY POLICY

This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy.  If we implement significant changes to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our App or by other means.

Table of contents:

1.       What Personal Data we collect, why we collect it, and how it is used

2.       How we protect and retain your Personal Data

3.       How we share your Personal Data

4.       Additional information regarding transfers of Personal Data

5.       Your privacy rights

6.       Use by children

7.       Analytic tools

8.       Specific provisions applicable under California privacy law

9.       Contact us

 

1.       WHAT PERSONAL DATA WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

 

(i)      When you create an account and make use of the services of the App.

a)       Specific Personal Data we collect: Full name, email address, username / Google, Apple login details (optional login with third party account information) and password, Product serial number and  the place you purchase the product (if any Personal Data related), device type, model, mobile device operation system version, mobile device model, Android device ID, Apple device ID, advertising ID, Battery status, Cellular provider, Wi-Fi/Cellular status, usage pattern, country and city,  Google Firebase instance ID, App version,  date/time stamp, a unique App ID associated with you, and the App usage pattern and events, and any other information that you provide/supply us with, all the above to the extent considered Personal Data.

b)       Purposes for which the Personal Data is being collected: To create an account, to perform the agreement, to provide you with the services and allow you to access to App, to improve and customize your experience to provide support and for customer feedback and for product improvements, to provide certain location-based services such as privacy regulation, to analyze and measure your pattern usage, to analyze the manners that the App is used to enable features according to hardware type and User permissions, to create updates and improve the App, to improve our security and to be able to separate users (privacy principles).

c)       Legal basis (GDPR only, if applicable): Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract, legitimate interest (e.g., to perform the agreement and to improve your experience with the app and the hardware), Consent.

d)       Third parties with whom we share your Personal Data: Google (Email provider, cloud, SDK, Firebase, environment for collection of events), Apple (Email provider, cloud, SDK, Firebase, environment for collection of events).

e)       Consequences of not providing the Personal Data: Cannot create an account, cannot perform the agreement, cannot provide the services and allow you to access to App, cannot improve and customize your experience, cannot provide support and for customer feedback and for product improvements, cannot provide you with the location based services, cannot adequately operate, improve, or provide you with the App or the hardware without your ID.

 

(ii)    When you contact us for customer support (e.g., need help, submit a request)

a)       Specific Personal Data we collect: Full name, email address, username / Google, Apple login details (optional login with third party account information) and password, user ID, purchase / shipment information (if any Personal Data related), hardware, software, device information, (if any Personal Data related), message/comments, Product serial number and  the place you purchase the product (if any Personal Data related), device type, model, mobile device operation system version, mobile device model, Android device ID, Apple device ID, advertising ID, Battery status, Cellular provider, Wi-Fi/Cellular status, usage pattern, country and city,  Google Firebase instance ID, App version,  date/time stamp, a unique App ID associated with you, and the App usage pattern and events, and any other information that you provide/supply us with, all the above to the extent considered Personal Data.

b)       Purposes for which the Personal Data is being collected: To provide you with personalized support, to better understand the problem, to handle your complaints and feedback (including your administrative requests e.g., to change the password).

c)       Legal basis (GDPR only, if applicable): Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract, legitimate interest (e.g., to provide you with support).

d)       Third parties with whom we share your Personal Data: Google (Email provider, cloud, SDK, Firebase, environment for collection of events), Zendesk (customer success) and G-Suit (Gmail).

e)       Consequences of not providing the Personal Data: Cannot provide you with personalized support, cannot better understand the problem, and cannot handle your complaints and feedback.

 

(iii)  When you complete a survey

a)       Specific Personal Data we collect: Full name, email address, purchase / shipment information (if any Personal Data related), country and city (if any Personal Data related), video-pictures, comments, and answers to the questionnaire (to the extent that includes Personal Data), any other information that you provide/supply us with.

b)       Purposes for which the Personal Data is being collected: To send you surveys, to process and analyze your answers, to customize your experience, to improve the Vayyar product, services and the App, to send you the gift card, when applicable.

c)       Legal basis (GDPR only, if applicable): Consent, legitimate interest (e.g., to send you surveys and analyze your answers to the survey).

d)       Third parties with whom we share your Personal Data: Survey Monkey (surveys), Google forms (surveys), Microsoft forms (survey); Mailchimp (email provider).

e)       Consequences of not providing the Personal Data: Cannot send your surveys, cannot process, and analyze your answers, cannot customize your experience, cannot improve the Vayyar product, services and the App, cannot send you the gift card, when applicable.

 

(iv)    When you register to receive marketing communication about Walabot DIY and its product line

a)       Specific Personal Data we collect: Username, email addresses.

b)       Purposes for which the Personal Data is being collected: To send you marketing communications.

c)       Legal basis (GDPR only, if applicable): Consent.

d)       Third parties with whom we share your Personal Data: Zendesk (customer success), G-Suit (Gmail), Wufoo (email and customer service), Mailchimp (email service), BazaarVoice (email and customer service), YAMM (email service).

 

(v)    When you purchase additional features (e.g., extended warranty)

a)       Specific Personal Data we collect: Username, Purchase ID, token, email address, purchase order (if any Personal Data related).

b)       Purposes for which the Personal Data is being collected: To re-direct you to the marketplace, to allow you to purchase new features, to enable you to use the purchased feature, and logging the purchase.

c)       Legal basis (GDPR only, if applicable): Processing is necessary for the performance of a contract to which the data subject is party or to take steps at the request of the data subject prior to entering into a contract, legitimate interest (e.g., to process your request of the additional feature).

d)       Third parties with whom we share your Personal Data: Google (marketplace, payment methods, cloud), Apple (market-place, payment methods)

e)       Consequences of not providing the Personal Data: Cannot re-direct you to the marketplace, cannot allow you to purchase new features, and cannot enable you to use the purchased feature and logging the purchase.

 

Finally, please note that some of the abovementioned Personal Data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Data. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).

2.       HOW WE PROTECT AND RETAIN YOUR PERSONAL DATA

 

2.1.     Security. We have implemented appropriate technical, organizational and security measures designed to protect your Personal Data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

2.2.     Retention of your Personal Data. Your Personal Data will be stored until we delete the record and we proactively delete it or you send a valid deletion request, please note that in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings.

 

3.        HOW WE SHARE YOUR PERSONAL DATA

 

In addition to the recipients described above, we may share your Personal Data as follows:

3.1.     With our business partners with whom we jointly offer products or services. We may also share Personal Data with our affiliated companies.

3.2.     To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;

3.3.     If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your Personal Data to such third party (whether actual or potential) in connection with the foregoing events;

3.4.     In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your Personal Data in connection with the foregoing events, including, in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company; and/or

3.5.     Where you have provided your consent to us sharing or transferring your Personal Data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).

 

4.       ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL DATA

 

4.1.     Internal transfers: Transfers within the Vayyar group will be covered by an internal processing agreement entered into by members of the Vayyar group (an intra-group agreement) which contractually obliges each member to ensure that Personal Data receives an adequate and consistent level of protection wherever it is transferred to.

 

4.2.     External transfers: Where we transfer your Personal Data outside of EU/EEA (for example to third parties who provide us with services), we will generally obtain contractual commitments from them to protect your Personal Data.

 

5.       YOUR PRIVACY RIGHTS

 

5.1.     The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by the GDPR):

o    You have a right to access Personal Data held about you. Your right of access may normally be exercised free of charge, however we reserve the right to charge an appropriate administrative fee where permitted by applicable law;

o    You have the right to request that we rectify any Personal Data we hold that is inaccurate or misleading;

o    You have the right to request the erasure/deletion of your Personal Data (e.g. from our records). Please note that there may be circumstances in which we are required to retain your Personal Data, for example for the establishment, exercise or defense of legal claims;

o    You have the right to object, to or to request restriction, of the processing;

o    You have the right to data portability. This means that you may have the right to receive your Personal Data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;

o    You have the right to object to profiling;

o    You have the right to withdraw your consent at any time. Please note that there may be circumstances in which we are entitled to continue processing your data, in particular if the processing is required to meet our legal and regulatory obligations. Also, please  note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;

o    You also have a right to request certain details of the basis on which your Personal Data is transferred outside the European Economic Area, but data transfer agreements and/or other details may need to be partially redacted for reasons of commercial confidentiality;

o    You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time or before the relevant institutions in your place of residence We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution.

 

5.2.     The following rights (which may be subject to certain exemptions or derogations) shall apply to individuals protected by the CCPA and the VCDPA:

o    You have the right to know what Personal Information is being collected about you, this include the right to request that we disclose what Personal Information of yours we collect, use, disclose, and sell;

o    You have the right to request the erasure/deletion of your Personal Information (e.g., from our records and the records of our service providers). Please note that there may be circumstances in which we are required to retain your Personal Information, for example for the establishment, exercise or defense of legal claims;

o    You have the right to know whether your Personal Information is sold or disclosed and to whom;

o    You have the right to restriction of, or object to, processing of your Personal Information, including the right to opt in or opt out of sale of your Personal Information to third parties, if applicable, where such requests are permitted by law;

o    You have the right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA;

o    You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time or before the relevant institutions in your place of residence (e.g., the Attorney General in your State). We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution. You have certain choices about your Personal Information. Where you have consented to the processing of your Personal Information, you may withdraw that consent at any time and prevent further processing by contacting us as described in this Privacy Policy. Even if you opt out, we may still collect and use non-Personal Information regarding your activities on our services and for other legal purposes as described above. While we cannot guarantee privacy perfection, we will address any requests to the best of our ability as soon as possible. We will process such requests in accordance with applicable laws.

 

5.3.     You can exercise your rights by contacting us at privacy@walabot.com or, if you are an individual protected by CCPA, you can make your requests by email, or within the app through a support ticket or via our toll-free telephone number 1-844-925-2268.  You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you. To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee, where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

 

5.4.     If we decline to take action on one of your rights, applicable laws may allow you to submit an appeal, this may be done by emailing us at privacy@walabot.com.

 

5.5.     Deleting your account: Should you ever decide to delete your account, you may do so by emailing privacy@walabot.com. If you terminate your account, any association between your account and Personal Data we store will no longer be accessible through your account. However, given the nature of sharing on certain services, any public activity on your account prior to deletion will remain stored on our servers and will remain accessible to the public.

 

5.6.     Unsubscribe from marketing communications: You may choose not to receive marketing email of this type by sending a single email with the subject "BLOCK" to privacy@walabot.com. Please note that the email must come from the email account you wish to block OR if you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails, and we will process your request within a reasonable time after receipt.

 

                                                                                                              

6.       USE BY CHILDREN. We do not offer our products or services for use by children and, therefore, we do not knowingly collect Personal Data from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any Personal Data to us without involvement of a parent or a guardian. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide Personal Data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at privacy@walabot.com.

7.       ANALYTIC TOOLS

We use the below analytic tools. Please note that we don’t use all of the mentioned analytic tools in all of the jurisdictions (e.g., under GDPR we are required to have a legal basis in place to share your data with some of the below third parties, thus, if we don’t have such legal basis in place we do not share your Personal Data with such third parties).

• Firebase SDK and Analytics. We also use “Google Analytics” and Google “BigQuery”. By enabling this tool, we enable the collection of data about App users, including via identifiers for mobile devices (including Android Advertising ID and Advertising Identifier for iOS) and similar technologies. We use the information we get from Google Analytics for Firebase to maintain and improve our App(s). Finally, please note that Google Analytics for Firebase’s terms (available at https://firebase.google.com/terms/) shall also apply.
• Fini Technologies. We use Fini Technologies to analyze user interactions within the App and to improve customer engagement. Fini Technologies may collect information about your usage patterns, device information, and interactions with the App to help us better understand user behavior and enhance our services. The data collected by Fini Technologies is used solely for analytics and customer support purposes and is handled in accordance with applicable privacy laws and user consent preferences. For more information about Fini Technologies’ data protection practices, please visit: https://www.usefini.com/company/data-protection. For Fini Technologies’ terms of service, please visit: https://www.usefini.com/company/terms.
• Facebook Custom Audience
• Lookalike Audience and similar audiences
• Advertising Partners. Through our services, we allow third party advertising partners to set technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile identifiers, page(s) visited, location, time of day). We also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners will use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising. We allow access to other data collected by the services to share information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer not to share your Personal Data with third party advertising partners, you may let us know.
• We reserve the right to remove or add new analytic tools.

8.       SPECIFIC PROVISIONS APPLICABLE UNDER CALIFORNIA AND VIRGINIA PRIVACY LAWS

8.1.     Introduction: This Privacy Policy for California Residents supplements and is expressly made part of the information contained in this Privacy Policy, and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this Privacy Policy to comply with the California Consumer Privacy Act of 2018 and its regulations, amendments, and updates (“CCPA”) and the Virginia Consumer Data Protection Act (“VCDPA”). Any terms defined in the CCPA have the same meaning when used in this Privacy Policy.

 

8.2.     California Privacy Rights: California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@walabot.com. Please note that we are only required to respond to one request per customer each year.

 

8.3.     Your privacy rights: Please see Section 5 above.

 

8.4.     Sale of Personal Information.

 

8.4.1.  We do not sell your Personal Information in exchange for monetary compensation. We may, however, share your Personal Information with certain third parties (such as certain advertising services, vendors and other tracking technologies) or allow them to collect Personal Information via automated technologies on the App for marketing / cross-context behavioral advertising purposes, internal technological purposes. We also directly share information with some of our vendors in order to obtain marketing services and/or analytics information. This kind of sharing may be considered a “sale” or “sharing” under California law, even when the Personal Information is exchanged for non-monetary consideration. In some cases, we share such information with such third parties for the purpose of cross-context behavioral advertising. The categories of Personal Information we “sell” or “share” includes: identifiers such as a name, address, unique personal and online identifiers (such as a device identifier, beacons, pixel tags, mobile ad identifiers and similar technology), email address, account name, location data (which includes the location of the mobile device or tablet; the IP address of the device or internet service used to access the App and the advertising ID), and phone number. Categories of third parties to whom Personal Information was disclosed that may be considered “sale” or “sharing” under CCPA are: marketing partners, data analytics providers, and other tracking technology providers.

8.4.2.  You have the right to opt-out of the sale of your Personal Information or sharing of your Personal Information for cross-context behavioral advertising. You can exercise your right by clicking the “Do Not Sell My Personal Information” link on our website here. You will not be required to create an account for exercising your opt-out right.

8.4.3.  We do not currently offer financial incentives; however, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program.

8.4.4.  We do not knowingly sell or share (for cross-context behavioral advertising) the Personal Information of consumers under 16 years of age. For more information about treatment of children’s Personal Information, see Section 6 above.

 

8.5.     Categories of Personal Information: Personal Information collected in the last 12 months is described above in Section 1. If you have further questions with respect the collection, use, disclosure or sale of your Personal Information, please make your request by contacting us to privacy@walabot.com.

 

8.6.     Sources: Walabot obtains these categories of Personal Information listed above from the following categories of sources:

·         Directly from you. For example, from forms you complete or products and services you purchase.

·         Indirectly from you. For example, from observing your actions on our App.

8.7.     Non-Discrimination: If you decide to exercise your rights, you will not receive any discriminatory treatment by us for the exercise of the privacy rights conferred by the CCPA. However, note that some features of our App, our products and/or our services will not function without your Personal Information. Unless permitted by the CCPA, we will not:

·         Deny you goods or services.

·         Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

·         Provide you a different level or quality of goods or services.

·         Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

9.       CONTACT US

 

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at privacy@walabot.com.

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